Privacy Policy

Effective Date: 10 April 2025

This Privacy Policy explains how Power of Attorney help, a trading name of TMF Benefit Services Limited (Company Number: 16296712), collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. TMF Benefit Services Limited is registered with the Information Commissioner’s Office (ICO) under registration number [Insert ICO Registration Number].

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Data Controller

TMF Benefit Services Limited is the data controller responsible for the processing of your personal data. If you have any questions or concerns about how your data is handled, you can contact us at:

2. Information We Collect

We collect and process the following types of personal data:

a. Information You Provide Directly

  • Full name, address, date of birth, and contact details (email address and phone number).

  • Information required to complete your Lasting Power of Attorney (LPA) forms, such as details about attorneys and preferences.

  • Payment information (processed securely via third-party payment processors).

b. Automatically Collected Information

  • IP addresses, browser type, and operating system when you visit our website.

  • Cookies and similar technologies to improve your user experience (see Section 7 for more on cookies).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Our Services: Completing and reviewing LPA forms based on the information you provide.

  • To Communicate With You: Sending updates about your form completion, responding to inquiries, and providing customer support.

  • To Process Payments: Ensuring secure transactions for our services.

  • To Improve Our Website: Analyzing website usage and user behavior to enhance our services.

  • To Comply With Legal Obligations: Maintaining records for compliance with applicable laws and regulations.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To provide the services you request.

  • Legitimate Interests: To improve our services and communicate with you effectively.

  • Consent: For marketing communications (where applicable).

  • Legal Obligations: To comply with regulatory requirements, including GDPR and ICO guidelines.

5. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Service Providers: Such as payment processors and IT service providers, solely for the purpose of delivering our services.

  • Legal Authorities: When required to comply with legal obligations or respond to lawful requests.

All third parties we work with are contractually obligated to handle your data securely and in compliance with GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

  • LPA Data: Retained for up to 7 years after the completion of your service to comply with legal and tax requirements.

  • Marketing Data: Retained until you opt out or withdraw your consent.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies may collect information such as your IP address, browsing behavior, and preferences. You can manage your cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

8. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request corrections to inaccurate or incomplete data.

  • Right to Erasure: Request the deletion of your personal data, subject to legal requirements.

  • Right to Restrict Processing: Request restricted use of your data.

  • Right to Data Portability: Receive your personal data in a structured, commonly used format.

  • Right to Object: Object to the processing of your data for legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [info@powerofattorney.com].

If you believe your data has been mishandled, you have the right to lodge a complaint with the ICO:

9. Data Security

We implement strict security measures to protect your personal data, including:

  • Encryption of sensitive information.

  • Regular security audits and monitoring.

  • Secure servers and restricted access to authorized personnel only.

Despite these measures, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards.

10. International Data Transfers

We primarily process your data within the UK. If data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.